Replacement Service Policy

You can require replacement service within seven days in following conditions:

1. The model or appearance of the product is found to be incorrect with you purchased;

2. The product cannot properly function under the instruction or the guidance of the technician or is malfunctioning due to non-artificial reasons without being used;

3. There are obvious manufacturing defects on product when the product is checked;

4. The product does not match the original description of the product in one or more significant respects;

Replacement Service will not be provided:

1. The refund was requested beyond 7 days of purchase;

2. Legal proof-of-purchase or receipts are unable to provide;

3. The returned product is incomplete, or the product is artificially damaged, which affects the secondary sales;

4. The products are damaged by force majeure, including fire hazard, flood, lightning stroke, traffic accident and so on;

Repair Service Policy

You can request Repair Service:

1. Within one year from the date of purchase, the product is malfunctioning due to non-artificial reasons;

2. Damage not caused by unauthorized disassembly, modification, installation or other human factors;

3. You need to provide a valid proof-of-purchase, receipt or order number;

Sylvonette reserves the right to refuse the repair service or charge for maintenance in following conditions:

1. The buyer is unable to provide legitimate receipt or invoice or the warranty card had already expired;

2. Damage caused by improper installation and incorrect use or operation not in accordance with the official instruction or manual;

3. Damage caused by a non-authorized service provider;

4. The products is damaged by force majeure, including fire hazard, flood, lightning stroke, traffic accident and so on;